How It Works & FAQ

1. Choose your keepsake. Select a necklace, bracelet, or ring and place your order.
2. Send a little fur. After placing your order, you’ll receive detailed mailing instructions and our U.S. mailing address. Customers cover the cost of mailing fur to Niou.
3. We handcraft your piece. Estimated production takes 7–14 business days after we receive your pet’s fur and all information needed for your order. Weekends, U.S. public holidays, and transit time are excluded.
4. Keep them close. Your finished keepsake is packaged with care and shipped to you. Complimentary standard shipping is included for finished orders within the U.S.

Clean, dry fur collected from brushing, grooming, or a treasured clipping can be used. Please follow the mailing instructions provided after your order.

Only a small amount is needed. We’ll provide preparation details with your mailing instructions. If you have very little fur or an irreplaceable clipping, contact us before sending it.

Keep the fur clean and completely dry. Place it in a small, securely sealed bag and include your name and order number. Follow your order’s mailing instructions for the outer packaging and address. We recommend a tracked mailing service. Send only the amount needed and keep some irreplaceable fur at home rather than sending your entire supply.

Fur is sent to our U.S. production partner. The correct U.S. mailing address is provided after you order. Our Chinese business contact address is not the fur mailing address.

After production, unused fur will be carefully sealed and returned with your finished keepsake.

Each piece uses your pet’s actual fur. Its color, texture, and placement will naturally vary, making every keepsake one of a kind. Product images illustrate the design; your finished piece will reflect the fur you provide.

Our keepsakes feature natural clear quartz and 925 sterling silver. Our pearl bracelet uses imitation pearls. Crystal dimensions, chain lengths, and other specifications are listed on each product page.

Handle it gently and remove it before showering, swimming, exercising, or sleeping. Avoid soaking, harsh cleaning products, perfume, and lotions. Wipe gently with a soft, dry cloth and store separately in a dry place. Do not use ultrasonic or steam cleaners. For adjustable rings, adjust gently and avoid repeatedly bending the band.

Allow an estimated 7–14 business days for production after we receive your pet’s fur and all required order information. Weekends, U.S. public holidays, and inbound and outbound transit time are excluded. We will contact you about significant delays. If we cannot ship within the promised timeframe, we will offer the choice to agree to a delay or cancel for a prompt refund as required by applicable law.

Niou is operated from China. Your keepsake is handcrafted and shipped by our production partner in the United States.

We currently ship finished orders within the United States only. Standard U.S. shipping is complimentary. You are responsible for the cost of sending your fur to us.

You may cancel before production begins. Production begins when Niou has received your pet’s fur and all required order information and starts making your keepsake. Eligible canceled orders are refunded to the original payment method; postage you paid to send fur to Niou is not reimbursed. Once production has begun, orders cannot be canceled because of a change of mind.

Personalized pieces are final sale once production has begun. We do not accept returns or exchanges for a change of mind or other non-quality reasons. If your piece arrives damaged, defective, incorrect, or materially different from the confirmed order, please email us within 7 days of delivery with your order number and clear photos or video. Depending on the issue, we may provide a repair, replacement, remake, partial refund, or full refund. Repairs, remakes, or replacements for confirmed manufacturing errors or arrival damage are free. The 7-day request does not limit your statutory rights.

Email niou.pet.studio@gmail.com with your order number, if you have one. For damage or an order error, please include clear photos so we can help.

Contact us as soon as possible. Changes cannot be guaranteed after dispatch. If a customer-supplied incorrect or incomplete address causes a return, additional reshipping postage may be charged.

For loss, misdelivery, or damage before confirmed delivery to Niou, contact the carrier to begin a trace or claim and let us know. We can help confirm whether the package arrived. Keep some irreplaceable fur at home.